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Chaoyang 2011 Consumer Complaints: Clothing Shoes And Hats Tops The List

2012/3/15 9:13:00 3

Yesterday, the Chaoyang City Administration for Industry and Commerce announced to the public the hotspots of consumer complaints in 2011, of which clothing, shoes and hats were the top ones, and food safety complaints became a hot topic.

In addition, complaints against household appliances, communication products, agricultural materials, building materials and decoration materials, telecommunications services, automobiles and parts, and electric vehicles are all "on the list".

According to reports, in 2011, the 12315 complaints and reporting center of the Chaoyang City industrial and commercial bureau received 4373 consumer appeals, of which 717 were complaints, 712 were successful mediation, and 99.3% were successful in mediation.

Amount of money

523 thousand and 300 yuan, saving 378 thousand and 300 yuan for consumers.

Shoes and hats in the first place

The main complaints of clothing and footwear category are:

shoes

After class wearing, there are often glue, line, bottom, paint, root and so on. Some businesses fill out invoices, credit cards are not standardized, some deliberately ignore the material of shoes, problems can not be determined, "Three Guarantees" period; consumers buy Footwear in the off-season, when they wear quality problems, they exceed the "three pack" period and can not protect their rights; clothes still fade and shrink after washing according to the indicated washing method.

Down Jackets

After wearing, there is a phenomenon of fleece.

Consumers should pay attention to whether the invoices and credit cards issued by merchants are complete, material, brand, type, price, etc.

Sale

Whether the date is accurate; keep sober in front of all kinds of "preferences" of businessmen; choose suitable ones; pick up anti season clothing shoes; carefully select them; when buying clothing shoes and hats, you should choose reputable brands in large shopping malls and supermarkets.

Food safety is a hot topic.

Food complaints mainly include: individual businesses violating the provisions of the food safety law, have sold the quality guarantee period, deteriorated, fuzzy labels, labels are not standardized and short of weight and short of food; a few businesses have used the "grab salt" wind to drive up prices and disrupt the market order. Many consumers have heard rumors and spent more money on injustice.

Consumers should carefully inspect the labels when choosing food, especially food real names, production dates, shelf-life, storage conditions, ingredients, food additives, QS and so on; do not buy stalls or peddlers; when choosing food, pay attention to adulteration, false or short weight; purchase meat should go to large shopping malls and supermarkets to have food for inspection (quarantine) certification; buy food not to forget to obtain voucher.