The Appearance Of BELLE Women'S Shoes Is Less Than A Week.

Recently, the 315 online consumer complaints platform received consumer complaints, saying that it bought five pairs of BELLE.

After less than a week's wear, three pairs of shoes had different degrees of "cross section" and encountered difficulties in returning goods.

Five pairs of shoes have three pairs of cross section consumers are hard to return goods.

In June 6th, Ms. Liu and his colleagues went to the BELLE counters of Tianjin friendship Xintiandi square for a total of 1900 yuan to buy five pairs of women's black leather shoes with a model of K7L1.

After a week's wear, the shoes of her colleagues, Ms. fan and Ms. Yang, had broken the vamp, and Liu's new shoes had just worn for two days, and the vamp broke.

Five pairs of shoes have three pairs of shoes have the same quality problems, Ms. Liu and colleagues suspected that the shoes purchased were "defective" products, and returned to the BELLE counters for refund, but BELLE staff refused to return the "shoes already crossed".

After Ms. Lau complained about the problem to the mall, BELLE agreed to replace it.

After the shoe was sent back for half a month, BELLE did not give any answer. Ms. fan and Ms. Yang went to the counter to ask each time. BELLE staff members did not say "goods did not arrive", or "no corresponding numbers".

BELLE staff for consumers, "defective shoes return orders"

"Later we looked for the media to reflect, after the reporter reported, BELLE changed the two pairs of" problem shoes "sent by colleagues earlier, Liu told reporters that at that time, BELLE company had issued a return receipt for one month.

Compared with the experience of her colleagues, Ms. Liu's experience was even more twists and turns. When changing products, BELLE customer service suddenly changed, insisting that Liu and her colleagues had no quality problems.

As for the "scrap shoes refund order" issued by BELLE, the company also changed its name to "the document is just the certificate of return inside the company, not judging the quality of the shoes returned."

Therefore, Ms. Liu's shoes can not be replaced.

Miss Liu's newly purchased BELLE shoes appear skin crack on the back side.

On the 2 th of this month, the reporter contacted Miss Cheng, who is responsible for the matter, on the above issues. Miss Zheng told reporters that "this matter should be precipitated". For the problems reflected by Ms. Liu, they will soon solve the problem of replacing the goods with the BELLE.

Reporters learned from the Tianjin industry and Commerce Bureau, at present, the local industry and Commerce Bureau has not conducted a corresponding investigation of BELLE's batches of shoes.

Elimination: business evasion is illegal.

According to the fortieth clause and eighth paragraph of the consumer rights protection act of the PRC, the operator "requests for repairs, rework, replacement, return, supplement the quantity of goods, refund of loan and service expenses or compensation for losses", which is intentionally delayed or unreasonably rejected by the consumer, "shall bear civil liability in accordance with the" PRC quality control law of the PRC "and other relevant laws and regulations.