Wang Zhonglin Investigates Mayor's Public Telephone Reception Center

Wang Zhonglin and his colleagues visited the staff who were answering the phone, and talked with the front-line staff, asking for details about the recent work. Before the new construction of the mayor's public telephone intelligent platform, Wang Zhonglin listened carefully to the responsible person's report on the rectification of the mayor's public telephone reception center, and understood in detail. Telephone answering Accept, transfer, supervise and manage the situation, and understand the difficulties and problems in the current work.

　　 Zhong Lin Wang We should encourage everyone to listen carefully to the voice of the masses and do their best to deal with the demands of the masses and make efforts to make the mayor's public telephone service better.

In his research, Wang Zhonglin stressed that we should increase the training of our staff, use more civilized expressions, and always be enthusiastic, patient and sincere in our hearts.

Further widening Channels of acceptance Opening up and using micro-blog, WeChat and short message receiving platform will be more convenient for the masses to reflect the problem. We should form linkage mechanism, inspection mechanism and evaluation mechanism, and turn from hotline reception center to command center. To give full play to the service function and further improve the recovery rate, we must achieve 100% replies, so that each part will have an echo.

Efforts should be made to enhance the assessment of the handling situation at all levels, and keep close watch on the issue of transfer, and inform the counties (cities), municipal development zones and municipal departments of the handling of the situation every month. It is necessary to establish a sound system to cover villages and towns and villages, and establish a convenient channel for the masses of the whole city to find the government.

We should increase the publicity and reporting efforts of the mayor's public telephones, so that the general public can truly understand, know and apply them and unimpede the channels of mass appeal, so as to give full play to the role of maintaining social harmony and stability and reducing pressure.