The First Consumer Protection Law Research Association Established In Xinjiang

　　 Urumqi The association of consumer rights protection of the municipal law society was officially set up. It is the first legal research society specializing in consumer rights protection in Xinjiang.

The Seminar It belongs directly to the Urumqi law society. Its members are composed of 40 administrative personnel, including law workers, legal workers, business and judicial personnel. Last year, all kinds of consumption were accepted in Urumqi. Rights protection 116882 complaints and consulting cases will save 35 million 846 thousand and 900 yuan in economic losses, but the city's consumption environment needs further improvement.

After the establishment of the Research Association, it will prevent and resolve such consumer disputes from the source, guide the masses to express their interests in an orderly manner according to law, and pay close attention to the new points, hot spots, difficulties and focal issues of the vital interests of the people.

We should guide consumers in scientific consumption and carry out legal research closely around the goal of people's livelihood. We should actively offer advice and suggestions, provide legal services and promote social equity.

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First, we should optimize the work process, upgrade the 12315 administrative law enforcement platform according to the requirements of the new "consumer law" and other laws and regulations, and further standardize the online acceptance, online diversion, online command and scheduling, online tracking and supervision, online emergency response process, and improve the three level linkage mechanism between the center and the station.

The two is to unimpede channels for safeguarding rights. The whole time system maintains a smooth channel of pluralistic appeal, which integrates voice, text messages, visits, letters and the Internet. This year, the 12315 hotline connection rate and the consumer satisfaction rate of the whole system have been maintained at 99% and 98% respectively.

The three is to enhance the quality and efficiency of service, use the new "consumer law" to deal with online shopping, "seven days no reason to return" consumer complaints 225, fraud "retreat one compensate three" consumer complaints 57, "professional fake" complaints, 71 pieces, for consumers to recover the economic loss of 42 million 908 thousand and 900 yuan.