Shop Required: Sales Skills Training

The classification of terminal retail skills is categorized into six categories: interrogative, negative, comparative, price, procrastination, and premium. These six categories of questions can basically include questions from most of the customers on our terminal. Here we will give a specific structure to deal with the queries in the six categories of customer objections.

Question questions

Examples of questions:

Can pilling, running and deforming?

Will it not keep warm?

Will there be any quality problems?

Does this color look bad?

The only thing to do is " sure "No matter whether you put him in front or behind it, this link is absolutely necessary, and we must choose the proper sentence to do this link well. Don't easily blurt out the words" no! "" no! "," you can rest assured! "And so on. It seems to be a positive meaning in the sales consultant, but it is not necessarily in the ears of the customers, because they are random. As long as the language is casual, it implies the meaning of negating the customer's question. It reveals from the unconscious that the customer feels that his problems are not only respected but also neglected.

Face customer It is more appropriate to be cautious and cautious. For example, "you can rest assured!" "you needn't worry about this part!"

If the front has already caused the conflict of customers' minds, even if the commentary behind us may not be effective, everyone should have heard two sentences. One sentence is "objection to objection". The other sentence is "picking bones in eggs". When customers feel uncomfortable, the possibility of these two situations will increase. Therefore, we should think more about customers' opinions from the perspective of customers, so we will not be so bold and carefree in terms of diction.

As for this part of commentary, do not apply it to regular template. I know that many templates will highlight professionally, but I do not know that profession is also a double-edged sword. On the one hand, it can solve the problem of customers, but on the other hand, it may cause customers more concern because customers do not understand the specialty. The most common behavior is to continue to aim at this. Class questions go deep into questioning. So there are two steps to explain this link:

　　 Step one: first, after simple. major

It means that the first commentary can be arbitrary, as long as it has the meaning of commentary. For example, "you can rest assured of this, I have bought a piece of clothing myself, and there is no such problem." "you needn't worry about this part. I have been in this brand for five years, and the quality is absolutely no problem!" The degree of worry is low, and it may even be just a casual question. Therefore, it is suggested that the problems that can be dealt with simply can be dealt with simply, and that the problems should not be complicating and the difficulty of handling them will be increased.

　　 Step two: professional commentary

If the customer continues to ask questions, this means that the customer is concerned about the problem at a higher level, or the customer is more professional in this area. At this point, the sales consultant can make second professional commentaries on the problem, such as shrinkage rate, process technology, pre washing water treatment and so on. Professional performance at this time is valuable because customers need it.