The Secrets Of Telemarketing: Practice, Practice, And Practice.

To create attractive sounds, you need to practice, practice and practice.

Excellent telemarketing staff will constantly improve their skills in accordance with their own voice skills.

Here are three ways to improve: first, listen to the radio and listen to what voices the professionals use to express their thoughts to different audiences.

Second, read prose and poetry, improve your speaking speed, volume, pitch, intonation and infectivity.

Third, record your own conversations with customers, compare the principles mentioned above, find out the problems, and constantly correct and practice.

Emotional management and decompression methods

A prisoner was sentenced to death. At the end of the trial, the judge asked the prisoner, "what else do you want to say?" he replied, "go to your mother!" the judge burst into anger when he heard it, and he reprimanded him for more than ten minutes.

After hearing the crime quietly, the prisoner said to the judge, "your honor, you are a highly educated intellectual. You will be so angry when you listen to my dirty words. I only graduated from high school. When I saw my wife go to bed with other men, I killed them in anger. It was really too impulsive to restrain my emotions at that time.

"

Tens of thousands of people call out and call each other everyday to deal with different customers.

Telemarketer receives and makes so many calls every day to stimulate negative emotions.

Naturally there are many, such as difficult customers, hard sell products, pressure at work, unhappy boss, misunderstandings of colleagues, and so on.

Therefore, how to manage your emotions is very important for telemarketing staff.

Fifth, let

Know your attention.

When listening to customers, they should take the initiative and take care of them, and let them know your importance.

But this expression is best not to use "good, good, good..."

Yes, yes, yes, yes.

"Wait for words, so as not to let the angry customers say" good or wrong ".

The correct expression can be "I know", "I understand" or "I understand".

Sixth, do not ask customers to apologize or admit their mistakes.

Even if the client is rude, do not ask him to apologize or admit his mistake.

Because doing so will not help you control the dialogue process and solve the problem, but it will cause greater trouble.

Seventh, to solve practical problems for customers.

Without violating the provisions of the company, according to the company's business process specification, to solve practical problems for customers, and in the process to continue to express to customers "I understand your mood very much", "I will do my best to solve this problem for you".

In most of our daily lives, we are deliberately controlled by emotions.

It not only makes people energetic, passionate, quick thinking, and vigorous, but also makes people dejected, depressed, obstructed and passive.

Psychologists classify human emotions into two categories: positive emotions and negative emotions. Positive emotions have positive and positive effects on people, while negative emotions have negative and negative effects on people.

For positive emotions, we should try our best to develop, and we must strictly control negative emotions.